Shipping policy

Delivery

Processing time

All orders are processed the same working day if ordered before 1:00 p.m. (Monday-Friday).

A Tracking number will be uploaded for all orders once available.

Estimated delivery times

  • United Kingdom: 1 - 3 Working Days
  • North America: 7 - 21 Working Days
  • Europe: 5 - 15 Working Days
  • Australia, New Zealand and Oceania: 1 - 5 weeks

Delivery Charges

Free Worldwide Shipping for each additional item

1st item :

  • UK: £0.99
  • USA: £5.99
  • Australia: £8.99
  • France, Germany, Portugal, Spain. Ireland Republic: £6.99
  • Netherlands, Belgium, Czech Republic: £7.99
  • Rest of Europe: £9.99
  • Rest of the world: £10.99

We'll do our best to meet these delivery estimates, but can't guarantee them. Actual delivery time will depend on the delivery method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

 

Returns & Exchanges

We gladly accept returns, exchanges, and cancellations

Just contact us within 7 days of delivery

Post items back to us within 14 days of delivery

 The Following Returns are Not Accepted:

  • Custom or personalized orders
  • Used Earrings/studs(for health/hygiene reasons)
  • Digital downloads

    Questions about your order?

    Please contact us if you have any problems with your order.

     

    Privacy policy

    International Orders

    When ordering from Rios London, you're responsible for assuring the product can be lawfully imported to your country.
    The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the United Kingdom may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country